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What 2022 trends will redefine the rules for digital customer experience?
About this event
Watch our “Evolution of omnichannel digital commerce: what’s new in 2022” panel discussion to learn about the digital commerce trends that are primed to redefine the retail industry rules in 2022.
Your 3 key takeaways from this session:
- The leading trends in digital commerce platform architectures;
- Advanced AI and ML capabilities retailers need to adapt to the “new normal” in customer experience personalization;
- Fundamental omnichannel experience approaches to boost business growth in the face of unpredictable disruption.
Speakers
Eugene Steinberg
Technical Fellow, Head of Digital Commerce
Eugene Steinberg is the founding engineer at Grid Dynamics and a head of a Digital Commerce practice. As a Principal Architect and Consultant, Mr. Steinberg has delivered some of the most extensive Grid Dynamics programs, from inception to production to maturing. Mr. Steinberg has many interests, including digital commerce platforms, application of AI/ML to commerce, information retrieval, enterprise search, natural language processing, computer vision, as well as general science & art of building scalable distributed systems. He earned a Ph.D. in Applied Math from Saratov State University.
Prabhu Ramkumar
Sr Director – eCommerce (Strategy, Product, Data & Analytics) at Ashley Homestore
Prabhu leads the teams responsible for digital platforms and products in the areas of eCommerce, Order Management, Retail and Omnichannel Capabilities, Post Purchase Experience, and Supply Chain Management. He develops strategy and manages the implementation of technology solutions to enable business initiatives in the areas of Retail, CPG, Apparel, and Fashion.
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