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Home About Events Dynamic Talks How leading insurers are fostering innovation with a unified customer view

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    How leading insurers are fostering innovation with a unified customer view

    Watch “How leading insurers are fostering innovation with a unified customer view” webinar recording to learn how to thrive in a digital and data-driven market

    About this event

    In a rapidly changing global environment, Insurers need to answer a few fundamental questions about how to own the customer experience and unlock value creation in 2022 and beyond.

    Our Dynamic Talk, “How leading insurers are fostering innovation with a unified customer view,” aims to address some of these questions:

    • How can commercial teams better understand customer needs to grow the company’s insurance portfolio?
    • How can the claims department get comprehensive access to policyholder data to evaluate risk and process claims faster and more efficiently?
    • How can teams in the entire insurance business ecosystem communicate seamlessly across channels with access to unified data-driven insights?
    • How can the customer experience be more streamlined, personalized, and downright delightful in order to meet and exceed customer demands as a competitive differentiator?

    The adoption of centralized 360-degree customer views on a modernized technology platform using data, ML, and AI might be a real game-changer and long-term solution for personalizing customer experiences and streamlining communications across the company.

    Your people and your data will be connected, your customer acquisitions and retention will soar, your workforce productivity will zoom, and ultimately, your revenues will reach new heights.

    Watch this on-demand webinar recording and learn more about how to thrive in an increasingly digital and data-driven market.

    Speakers

    Vaishali Jain

    Vaishali Jain

    AVP, Technical Director, IT Strategy & Operations at Zurich North America

    How leading insurers are fostering innovation with a unified customer view
    Dennis Hickey

    Dennis Hickey

    Senior Executive at Grid Dynamics

    How leading insurers are fostering innovation with a unified customer view
    Aarti Gupta

    Aarti Gupta

    Head of Business Development for Americas, Insurance Industry at AWS

    How leading insurers are fostering innovation with a unified customer view
    Rebecca Nickoll

    Rebecca Nickoll

    Director, Partner Platform Product Manager at Nationwide

    How leading insurers are fostering innovation with a unified customer view
    How leading insurers are fostering innovation with a unified customer view

    Vaishali Jain

    AVP, Technical Director, IT Strategy & Operations at Zurich North America

    IT and Operations Leader with 20+ years of progressive experience towards IT strategy, business and solution architecture, operations, and change management. Trusted advisor & a liaison between business and IT assisting with portfolio prioritization, investment decisions, and road-mapping. Thought-leader, influencer & change agent (with or without authority) responsible for overseeing initiatives from ideation through execution and delivery. Empathetic people leader.

    How leading insurers are fostering innovation with a unified customer view

    Dennis Hickey

    Senior Executive at Grid Dynamics

    Results orientated executive in disruptive startups and large global enterprises. Roles ranging from individual contributor to Chief Revenue Officer specializing in new business development. 15 years plus of direct sales of IT technology and services meeting and exceeding booking targets. Consultative selling through C-level, team building for organizational leadership, contract negotiations with global delivery teams. Building and nurturing relationships creating sales and marketing leadership. Sourcing leads and generating business through an extensive personal network for Digital Transformation.

    How leading insurers are fostering innovation with a unified customer view

    Aarti Gupta

    Head of Business Development for Americas, Insurance Industry at AWS

    22+ years of experience in Product Development, Product Management, Risk Management/Underwriting, Finance, Strategy Planning, Operations, Sales, Marketing and Execution. Experienced professional with diverse experience developing both business and technology solutions. Strong business analytics and problem solving capabilities. Proficient in regular interactions with senior management – developing strategies, presenting recommendations, gaining alignment, onboarding and execution. Successfully led major initiatives working with cross functional teams.

    How leading insurers are fostering innovation with a unified customer view

    Rebecca Nickoll

    Director, Partner Platform Product Manager at Nationwide

    Business leader with 25 years of experience in insurance and financial services, with roles in multi-channel sales, claims, customer service, marketing, training, operations, business technology, and corporate development functions. Can quickly understand complex technical ecosystems and articulate, prioritize, and drive technical solutions aligned to business objectives. Deep experience managing business delivery against multi-faceted roadmaps working across enterprise cross-functional teams. Experienced digital product manager for B2B and B2C digital products, with current responsibility for Partnership Platform and enterprise API management capabilities.

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